The Success of Savour Hospitality

CLEVELAND, OH / ACCESSWIRE / April 8, 2024 / In recent years, Cleveland's dining landscape has undergone a remarkable evolution, with Savour Hospitality playing a significant role in this transformation. Led by Cleveland native Malisse Sinito, who serves as president, Savour Hospitality has emerged as more than just a series of celebrated eateries. It now encompasses a distinguished city-center hotel, all with a shared commitment to delivering exceptional guest experiences.

The cornerstone of Savour Hospitality is Lockkeepers, a restaurant Malisse Sinito opened with her husband Frank in 1992. What began as a quaint establishment soon outgrew its space, thanks to its focus on high-quality food and warm hospitality - a philosophy that remains at the heart of Savour Hospitality to this day. Lockkeepers' success story continued with a move to a larger location and a consistent presence on OpenTable's Diners Choice top 10 list.

Savour Hospitality's growth extends far beyond Lockkeepers. In 2017, Malisse Sinito and her husband Frank acquired the historic Guardian Trust Building. This acquisition led to the creation of Marble Room Steaks and Raw Bar, a modern steakhouse housed within the opulent, restored bank hall. Marble Room offers a luxurious dining experience perfect for any evening out or memorable celebration. The menu boasts prime steaks, a curated in-house dry-aging program, an array of seafood and sushi options, an award-winning wine selection, and expertly crafted cocktails. In a remarkably short span of time, Marble Room has garnered acclaim, achieving the esteemed titles of Cleveland Magazine's #1 downtown restaurant and #1 steakhouse in April 2023. With a commitment to, and passion for, hospitality, Savour Hospitality remains at the forefront of culinary excellence in Cleveland and beyond.

Savour Hospitality took over management of the Marriott at Key Tower in 2023, and under its direction, the hotel has seen significant improvement in occupancy rates, gross revenue, and guest satisfaction. Savour has also transformed the guest experience at Key Center by adding a full-service spa, a state-of-the-art fitness center, a variety of restaurants including the award-winning Il Venetian, and a gourmet coffee shop.

Key Tower's occupancy rate has risen to 95 percent under its management, and the Marriott at Key Tower has seen a substantial increase in hotel restaurant and lounge revenue. However, Savour Hospitality's focus goes beyond financial success. Sinito emphasizes the importance of her team, stating that "solid teams" and "like-minded people who share your passion" are essential. This commitment to employee empowerment translates to a focus on guest experience. Savour Hospitality prioritizes exceeding guest expectations by being attentive to detail, personalizing service, and actively seeking guest feedback.

As Savour Hospitality looks to the future, Sinito states that they are not just resting on their laurels. With its commitment to exceptional food, service, and guest experience, Savour Hospitality is certain to remain a major player in Cleveland's vibrant dining scene for years to come.

CONTACT:

Andrew Mitchell
[email protected]

SOURCE: Cambridge Global