Tuesday, 18 March 2025 08:30 AM
Company Update
Breaks Down Barriers to AI Development for SMBs, Enabling Them to Easily Create Their Own No-Code, Low-Code AI-based Services
ORLANDO, FL / ACCESS Newswire / March 18, 2025 / Unified Office, a leading communications technology company offering exceptionally reliable, high-quality voice, messaging, business analytics, AI, and IoT-based solutions, today announced at the Enterprise Connect Show that it is opening up its groundbreaking AI platform, empowering businesses to build their own custom, drag-and-drop, AI-powered communications services with unprecedented ease. For those businesses wanting to create more sophisticated services, APIs will be made available via a software development kit. This platform also provides access to Unified Office's industry-specific, augmented small AI language models, tools, and scalable, cost-effective infrastructure.
"We believe that the power of AI should be accessible to everyone," said Ray Pasquale, Founder & CEO of Unified Office. "By opening up our platform, we're enabling businesses of all sizes to harness the power of no-code, drag-and-drop AI services, virtually eliminating the need for a dedicated software engineering staff. Our approach is very different from those of the largest AI companies that typically require an expensive multi-vendor ecosystem in order to develop AI-based services, which puts it beyond the reach of most SMBs."
With this offering Unified Office is unleashing the power of its TCNIQ AI Analytics platform which utilizes drag-and-drop building blocks inside their WYSIWYG Workflow Builder product. Unified Office also offers a suite of its own AI services available direct to customers or as a white-labeled offering through its many partners. Unified Office's AI services include products such as:
Engage IQ: Rapidly train staff while delivering a great customer experience.
Sentiment Analysis: Detects caller sentiment, identifying positive or negative tones and/or pre-determined keywords. This reduces reputational risk and enhances customer satisfaction.
AI-based Whisper Coaching: Provides immediate coaching and feedback to customer service reps, in real-time as they communicate with customers. It helps to coach them, enriching the communications experience.
Unified Office has developed their AI offerings over the course of the last five years and has tailored them for the following vertical markets:
Healthcare
Finance
Retail
Hospitality
Restaurants
Automotive
About Unified Office
Unified Office is a leading communications technology company, constantly innovating to help its business customers and channel partners stay ahead in a rapidly changing world. Unified Office's unique, Voice Over IP business communications platform is built on the patented Highest Quality Routing Protocol™️ (HQRP™️) nationwide transmission network, ensuring no missed calls, exceptional call quality, and zero downtime. Unified Office's patented platform also delivers real-time business analytics and alerts so that customers can monitor and reconfigure their business's operational workflows in real-time from a visual dashboard on any internet-connected device. Key innovations include an AI-powered suite of spoken word, sentiment, engagement, and whisper-coach analytical applications, and other innovative solutions that really go to work for business stakeholders, so they can focus on running their business, providing exemplary customer service, driving more revenue, and increasing employee and operational effectiveness. For more information visit: www.unifiedoffice.com
Contact:
Cathy Clarke
CNC Associates,
Tel.: 617-527-2089
[email protected]
SOURCE: Unified Office