Tuesday, 10 November 2026 10:00 AM
Company Update
Thinkrr.ai's Pharmacy Concierge now handles 60 percent of calls at USave Pharmacy in North Platte, allowing its team to spend more time assisting patients.
NORTH PLATTE, NE / ACCESS Newswire / November 10, 2026 / Thinkrr.ai, a voice AI technology company specializing in pharmacy call automation, announced that its Pharmacy Concierge solution has been featured in the November 2026 issue of America's Pharmacist, the magazine of the National Community Pharmacists Association (NCPA). The story, "An Intelligent Shift," reports how USave Pharmacy, an independent pharmacy that has served North Platte for almost 50 years, uses the Pharmacy Concierge from Thinkrr.ai, an AI voice agent to answer patient and prescriber calls.
Thinkrr.ai
America's Pharmacist reaches every independent pharmacy in the United States, more than 19,400 pharmacies, according to NCPA.
As the article describes, USave's success brought a problem: nine phones in the work area, often all ringing at once, and staff pulled away from patients standing in the store.
"Every day felt like a Monday morning, and every hour felt like a Monday morning," partner Travis Covey, PharmD, told America's Pharmacist.
According to the article, the AI agent, which USave named Marissa, now handles 60 percent of the pharmacy's calls. In one month, it saved USave's staff 2,710 hours of phone time, 18 percent more than the month before.
The Pharmacy Concierge is designed to answer incoming calls around the clock. It handles refill requests even when patients do not have their prescription number and sends them straight into the pharmacy's queue in PioneerRx, with the patient's pickup, delivery or mail preference. When a caller needs a pharmacist, or a call is not going well, it transfers the call to the store. Calls are recorded, and a dashboard shows how each call was answered and categorizes caller sentiment as positive, negative or neutral. Staff can flag a call for review so Thinkrr can see what went wrong and fix it.
USave rolled the Concierge out in stages: testing first, then a couple of hours at a time, then all day, and later the prescriber line. Co-owner Bill Snodgrass, RPh, told the magazine the change "didn't cost anybody their job."
Covey told the magazine that more stores are now using the Concierge, and that they surface situations USave had not seen yet, so the agent keeps getting better. "It's getting to the point that we envisioned it to be," he said.
"Now that we have gotten used to it, it's kind of a surprise when the phone does ring," Covey said in the article.
"Bill and Travis did not want to replace their team. They wanted their team back at the counter with patients," said Mohan Gulati, CEO and Co-founder of Thinkrr.ai. "That is what the Pharmacy Concierge is for, and USave showed other independents how to do it one step at a time."
Pharmacy owners who read the story can see how USave set it up and hear the Concierge take real calls at thinkrr.ai/pharmacies. New pharmacies can start for $1, which covers their first 300 calls or 30 days, whichever comes first. The offer ends December 31, 2026. Thinkrr also runs a weekly group demo for pharmacy owners every Wednesday at 12:00 p.m. Central Time.
About Thinkrr.ai
Thinkrr.ai is a voice AI company based in Vancouver, British Columbia. Its Pharmacy Concierge answers patient and prescriber calls for independent pharmacies, works inside PioneerRx and Liberty, and is HIPAA compliant. Learn more at thinkrr.ai/pharmacies.
Media Contact:
Chris Parker
[email protected]
https://thinkrr.ai/pharmacies
SOURCE: Thinkrr.ai