Black Book 2026 Payer Digital Technology Survey Establishes Rigorous 18-KPI Standard for Health Plan IT Client Satisfaction Rankings
Black Book Research's 2026 State of Payer Digital Technology: Managed Care and Health Plans report introduces an industry-centric 18-KPI client satisfaction model for evaluating payer IT vendors, platforms, managed services, BPaaS providers, and technology-enabled operating partners across the modern health plan enterprise.Across the 2025-2026 study cycle, 8,194 verified managed care and health plan respondents evaluated payer technology...
Read more








