Tuesday, 23 August 2022 01:50 AM
Company Update
LOS ANGELES, CA / ACCESSWIRE / August 23, 2022 / National Technology Management, a company founded in Michigan to provide IT services, has expedited its customer service process by implementing an enhancement to its existing ticketing system. The company aims to have the majority of customer support cases handled in just one interaction. This new enhancement, coupled with NTM's newest Solution Standard, meets and exceeds all Insurance Compliance and protects clients from Ransomware. Additionally, NTM has negotiated with product vendors to provide the lowest cost network hardware, even offering no-cost options in some cases. With the recent updates to NTM's operations, they will continue to support and serve clients with all their IT needs.
"Our customer support services were already some of the fastest in the industry. Now, they're unbeatable! Our new goal is to have at least 90% of our tickets resolved within one interaction," said Siegel, CEO of National Technology Management. "At this point, we are already seeing 50% of support requests being handled in one touch! These new advancements in our system will help us to continue bringing our clients peace of mind through technology. With these major internal wins, we have set our sights on improving our on-time and on-budget installation process."
National Technology Management is a top performer in the IT industry. Big on communication, the team begins with a free consultation to ensure the client understands the benefits of working with National Technology Management. From here, the knowledgeable team will help find the perfect plan to suit each client's individual needs. Since the company was founded in 1997, NTM has created a safe place for professionals, manufacturers, multi-location retailers, and nonprofits, keeping them free of cyber threats and providing ongoing technical support.
For more information about National Technology management, go to www.trustntm.com
Media Details
Website URL: AscendAgency.com
Company Name: Ascend Agency
Email address: [email protected]
Country: USA
SOURCE: National Technology Management